The good, bad and ugly of buying a mattress online
This way is more convenient and less time-consuming than in-person shopping.
Mattresses are sold at a lower price due to direct selling. Meaning that there are less overhead costs from sales staff and physical location fees.
Most online retailers and direct-to-consumer companies provide full product specs on each mattress; this information can be more difficult to find in a store.
No pressure from sales staff to get a more expensive mattress or add unnecessary extras.
Online mattress sellers usually include free delivery, and you will not need to be at home when the delivery is made. In contrast, mattress stores are less likely to offer free delivery and will typically require you to be present to supervise the assembly.
Online mattress sellers normally offer lower return fees than their brick-and-mortar counterparts.
Even though you must visit a store to test out different models in-person, the satisfaction rates for online and brick-and-mortar mattress shoppers are nearly identical.
No ability to test before you buy
Limited service and delivery. Brings it to you but after that, you are on your own.
With few exceptions, online mattress sellers will not remove your old mattress for free. Some companies, such as Saatva and Wright, will provide this service for an additional fee.
Some mattress websites feature ‘customer service chat windows’ that connect you with sales personnel. However, most sellers do not offer personal customer assistance. This means you must conduct your own product research.
What to do with this info
Research, and research some more; it goes a long way. We also have a TON of reviews on a lot of the latest brands and models to help you get a better feel than what the company says about its own mattresses. You can see how they rank in terms of price, composition, special features and other important considerations. We even can direct you to the website and product page of the model you select. This allows you to purchase the mattress directly from the company. We don’t sell beds, we just give you the information that you can use or leave.
Please reach out to us if you need any help by filling out our online contact form, and we’ll be happy to assist you to ensure you get the help you need.